Shipping, Return & Privacy Policies

SHIPPING POLICY

Delivery policy
We are committed to providing you with the best possible service.
Generally most items are in our stock and can be shipped out to you within 24 hours.

Standard Shipping
Please allow 4-7 business days for Standard Shipping and ensure that someone will be available to sign for your package, otherwise your order may be returned to us. If your email address is known to us, you will receive emails informing you of any updates on your package. Please allow 24-48 hours once your order has shipped for tracking information to become available.
If someone is not at the location to accept the package, it may be returned to sender after one attempt depending on the delivery service.

RETURN POLICY

ELTECH Trade products are covered by a 10-day money back return policy. If you are not completely satisfied with your order, for any reason, you can return it within 10 days from the date of purchase for a refund (excludes shipping costs if any) – minus a 20% re-stocking fee. Customer is responsible for all return shipping charges.
A restocking fee of 20% will be applied to every order shipped back to the ELTECH Trade (the "MERCHANT") during the Customer Remorse period. The order must be in its original condition, original box and free of any damage. The MERCHANT does not accept (refunds money for) products purchased anywhere else but www.eltechtrade.com. We do NOT accept items that have been tampered with, such as items that are cracked casing or packaging, opened items. All items shipped back to the MERCHANT must have a valid ("matching") receipt and an “RA” (Return Authorization) request number; RA Number must be obtained through Customer Service of ELTECH Trade. Please email info@eltechtrade.com for RA number you will receive a response within 1-3 business days. You may also contact Customer Service during normal business hours.
The MERCHANT does not cover incoming shipping costs associated with the RA, also, the MERCHANT is not liable for products damaged or lost during shipment and requires Shipping Insurance to be added to every item sent back to the MERCHANT as an “RA” or a refund request.
By purchasing products from the MERCHANT you agree to these terms and conditions, RA policy and money-back procedure conditions, restocking fees, shipping charges, shipping insurance policy and understand that the MERCHANT considers this a legally binding document and is not responsible nor carries any liability if the customer does not read its contents or does not understand the content of this document for any reason.

PRIVACY POLICY

At ELTECH Trade your privacy is important to us. ELTECH Trade does not collect personally identifying information about you (such as Your name, address, telephone number, or e-mail address) unless You voluntarily submit that information to us through one of our Contact pages, subscription or by e-mail or other means.

We treat the information in our customer database, including any information you, as a customer, submit through this Web Site, as confidential and do not sell or otherwise disclose such information to third parties except under strict contracts involving customer service or the enhancement of our customer programs.

When You visit our Web Site, we may automatically collect certain non-identifying information about you, such as the type of browser or computer operating system You use or the domain name of the Web Site from which You linked to us. In addition, we may store some information on your computer’s hard drive as a “cookie” or similar type of file.

We use this information internally, to help us enhance the efficiency and usefulness of the Web Site and to improve customer service. If You object to this, please consult your Browser’s documentation for information on erasing or blocking cookies.

Any information we gather, whether voluntarily provided by You or automatically collected, may be used for our internal business and marketing purposes but will not be sold or otherwise disclosed to third parties for any purposes.

Notwithstanding any other statements or representations here or elsewhere on our Web Site, we reserve our right to disclose any information in our possession if we are required to do so by law, or we believe, in good faith, that such a disclosure is necessary to comply with the law, defend our rights or property, or to respond to an emergency situation.

If You are concerned about the information You have provided to us, or would like to review, update or delete that information, please contact us at info@eltechtrade.com

We will make reasonable efforts to comply with your wishes. If You do not wish to receive marketing or promotional materials from us, please send an e-mail to info@eltechtrade.com with the word «REMOVE» in the subject line and re-type the e-mail address to be removed in the text of the e-mail for verification purposes.

ELTECH Trade will take commercially reasonable measures to maintain the reliability, accuracy, completeness of personal information in our databases and to protect the security of our databases. We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal reporting or document retention requirements.

Our servers and databases are protected by industry standard security technology, such as industry standard firewalls and password protection. The employees who have access to personal information have been trained to handle such data properly and in accordance with our security protocols. However we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data.

If you have any questions, please contact:

ELTECH Trade
E-mail:info@eltechtrade.com

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